No — never. All image processing (crop, resize, PNG/ICO encoding, ZIP packaging) runs 100% locally in your browser using the HTML canvas. The extension has no content scripts and cannot read other websites. The only data that ever touches our server is optional account data: your email when you sign in, a daily export counter, and standard request metadata (IP) used for abuse prevention.

If you sign in: your email, a hashed session token per device, your tier (free/premium), and a per-day export count. If you never sign in: only an anonymous random device ID and its daily export count. Details in our privacy policy.

All image tools (crop, preview, scale) are free. Without an account you use the Custom preset only, with up to 2 sizes at a time, the default file name, and a maximum of 5 files per day. Every icon file inside a download counts — e.g. a 2-size PNG export counts as 2 files.

A free account lets you select 1 preset at a time (Chrome Extension, Website/Favicon, Windows App, PWA/Android or Apple/iOS) and raises the limit to 10 files per day total, shared across the extension and the web app. Custom file names and extra export sizes remain Premium features.

At midnight UTC, every day.

No. It's a one-time payment - yours forever.

Open the extension → Sign In → enter the same email you used at checkout → enter the 6-digit code we email you. That's it. If you used a different email by mistake, contact support with your order ID.

Yes — sign in with your purchase email on each machine. You can see and remove active devices in the extension (Devices) or on My Account. Up to 3 devices can be active at once.

Refunds are only possible while you have downloaded 10 files or fewer after upgrading to Premium. Once you download more than 10 files after the upgrade, no refund can be issued. Downloads are counted automatically per file, so the count can be verified instantly. Within that limit, email support@service.vuvuive.org with your order ID and purchase email. Full details on the pricing page.

We use email one-time codes (OTP) instead of passwords — nothing to remember, nothing to leak. Codes expire after 10 minutes; sessions last 30 days per device.

Check spam/promotions for a mail from auth@service.vuvuive.org. Wait 60 seconds and press Resend. Note that disposable/temporary email domains are blocked.

PNG, JPG, WEBP, SVG and GIF. Output is PNG (any checked size) and ICO (multi-size bundle from checked sizes up to 256px).

The image tools always work — they're local. Export quota checks need a connection, so exporting requires being online.

Three ways: the Support button inside the extension (creates a ticket like IG-...), the support button in the web app, or the contact page. Premium users get priority.