Email support
Use this address for account help, Premium activation, refund questions, privacy requests and bug reports. We usually reply within 1-2 business days.
Fastest support: include your purchase email, order ID or checkout ID when the issue is about
Premium. For product issues, include your browser, operating system, input file type and the export settings you used.
Premium, orders and refunds
What to send
Purchase email, order ID or checkout ID, and a short description of the issue.
Refund handling
Refunds are reviewed manually. They are only possible while you have downloaded 10 files or fewer after upgrading to Premium.
Account and privacy
Sign-in issues
Use the same email you used at checkout, then check for the 6-digit code from auth@service.vuvuive.org.
Data requests
Send privacy or deletion requests from the account email so we can verify ownership.
Product issues
Extension or web app bug
Tell us the browser, OS, source file type, selected sizes, formats and what happened.
Images are local
You do not need to send source images unless you decide they are necessary for debugging.
Before you write
- Check the FAQ for daily limits, activation and device questions.
- Use My Account to sign in, check your tier and manage devices.
- Never send card numbers, passwords or private keys. We will not ask for them.
Important for refunds: the system records Premium export counts so support can verify whether
the request is still within the 10-file refund limit. The refund itself is processed manually.